Privacy Policy
This policy pertains to the collection of information on this website. It does not pertain to information that is collected as part of working with me for therapeutic or assessment services. This is covered in an information and consent form which will be provided should you choose to work with me for therapeutic or assessment services.
This website is subject to the Australian Privacy Act 1988 (Cth) and the Australian National Privacy Principles. It complies with Australian privacy legislation and the European Union General Data Protection Regulation (the GDPR). Where applicable, it also adheres to the Australian Psychological Society Ethical Guidelines.
Why does this website collect information?
Collecting personal information
This website only collects personal information when you enter it into the contact form. Information that can be provided include your first and last name, email address and phone number.
Collecting sensitive information
When you enter your name and contact details into the website contact form, you are agreeing that I can contact you to either a) book a free 15-minute phone call or b) answer a question about my services.
No other information is collected on this website. If we subsequently correspond by email or phone call, you may choose to share information with me that may be considered sensitive, such as relevant information about your current mental wellbeing and/or your background history.
After this initial correspondence, you may choose to work with me for therapeutic or assessment services. In this instance, any information already collected will be retained and securely stored in accordance with the data policy outlined in the information and consent form that you will receive.
If you choose not to engage me for therapeutic or assessment services, no information that you have shared will be retained.
Disclosure
I will not disclose sensitive personal information to anyone without your prior consent, except where:
1. it is required by law to do so; or
2. disclosure is reasonably necessary to minimise a serious and imminent threat to your health or safety or that of another person.
Security
This website is built using Wix. Wix uses a global network of servers, including cloud providers Amazon Web Services (AWS) and Google Cloud Platform. Site security measures include 24/7 security monitoring, Anti DDoS protection (to secure against potential attacks), and HTTPS and automatic SSL (to maximum site security by encrypting data). You can read more about site security at Wix.com.
Cookies and other identifiers
The website uses cookies and session tools to improve your experience when accessing information. You can opt out of non-essential cookies using the cookie consent banner on the website.
Accessing and correcting your personal information
Please contact me if you wish to update your contact details or any other information that you have subsequently provided.
Problems?
If you have any concerns about my use of your personal information, please write to info@lornahankin.com, describing your concerns. I will respond to your concerns within 30 days.
If you are not happy with how we manage your concerns, you can contact the Australian Privacy Commission, available at http://www.oaic.gov.au.